JOIN THE TEAM AT OLD DOWN ESTATE

Front of House Manager

Old Down Country Park are looking for a full-time front of house manager to oversee the running of the Café, Steak Barn, Carvery and Country Park including the ticket office.

This role will be 45 hours a week covering Friday – Sunday, and will include evenings. Overtime may be available during busy periods, and hours may vary according to bookings, or planned functions/Events

 

Reporting to: Head of Operations

Daily Responsibilities:

  • Ensuring an excellent customer experience for all our visitors
  • Responsible for all aspects of the day-to-day Café and Carvery operations
  • Front of House Management of our Steak Barn on Friday & Saturday evenings
  • On-site supervisor for queries and issues relating to the Country Park
  • Train, guide and motivate the staff across the park
  • Maintain and improve standards in customer service, hygiene and quality at all times
  • Health and Safety of staff and customers, emergency procedures
  • Maintain and improve staffing level costs and maximise efficiency
  • Further responsibilities include stock ordering, stock rotation, cashing up, delegation of tasks, check cleaning rotas are adhered to.

Required skills and experience:

  • Previous experience of working in a customer service environment on a management level is essential – ideally in the catering or visitor attraction industry
  • To be highly motivated with a good eye for detail and cleanliness
  • Excellent communication skills
  • To be outgoing, positive and love working with and for people
  • A good food knowledge and understand professional food hygiene procedures
  • To be supportive to colleagues, organised and calm under pressure
  • The ability work at speed while being patient with and supportive to our younger team members

Please register your interest in this role by sending your CV to recruitment@olddownestate.co.uk

Old Down Estate
Foxholes Lane
Tockington
Bristol
BS32 4PG

Tel: 01454 414081 (Office)
Email: info@olddownestate.co.uk
Facebook: Old Down Manor