Front of House Manager

Old Down Country Park are looking for a full-time front of house manager to oversee the running of the Café, Steak Barn, Carvery and Country Park including the ticket office.

This role will be 45 hours a week covering Friday – Sunday, and will include evenings. Overtime may be available during busy periods, and hours may vary according to bookings, or planned functions/Events


Reporting to: Head of Operations

Daily Responsibilities:

  • Ensuring an excellent customer experience for all our visitors
  • Responsible for all aspects of the day-to-day Café and Carvery operations
  • Front of House Management of our Steak Barn on Friday & Saturday evenings
  • On-site supervisor for queries and issues relating to the Country Park
  • Train, guide and motivate the staff across the park
  • Maintain and improve standards in customer service, hygiene and quality at all times
  • Health and Safety of staff and customers, emergency procedures
  • Maintain and improve staffing level costs and maximise efficiency
  • Further responsibilities include stock ordering, stock rotation, cashing up, delegation of tasks, check cleaning rotas are adhered to.

Required skills and experience:

  • Previous experience of working in a customer service environment on a management level is essential – ideally in the catering or visitor attraction industry
  • To be highly motivated with a good eye for detail and cleanliness
  • Excellent communication skills
  • To be outgoing, positive and love working with and for people
  • A good food knowledge and understand professional food hygiene procedures
  • To be supportive to colleagues, organised and calm under pressure
  • The ability work at speed while being patient with and supportive to our younger team members

Please register your interest in this role by sending your CV to

Old Down Estate
Foxholes Lane
BS32 4PG

Tel: 01454 414081 (Office)
Facebook: Old Down Manor